FAQS

Below are answers to the questions we're asked most often. If you can't find what you're looking for, email us at support@smashingfinds.com — we reply within 24 hours.

Orders & Payment

What payment methods do you accept?

We accept the payment methods shown at checkout, which may include major credit and debit cards. All payments are processed securely through the available payment services. Prices are displayed in US Dollars (USD) unless otherwise shown at checkout.

When am I charged?

Your payment is processed when you complete your order at checkout. Once it's authorised, we begin preparing your order for dispatch.

I think there's a mistake on my order. Can I change or cancel it?

Contact us as soon as possible at support@smashingfinds.com with your order number. We'll do our best, but once an order has entered processing we can't always guarantee changes or cancellation.

Will the amount on my statement match the price shown?

If your bank settles in a currency other than USD, the final amount may differ slightly due to your bank's exchange rate or fees. These are set by your financial institution, not by Smashingfinds.

Shipping & Delivery

How much does shipping cost?

Shipping is free on every order, with no minimum. There is no standard shipping cost added at checkout.

How long will my order take?

Orders are processed within 1–3 business days. Estimated delivery, counted from the day you order, is 6–18 business days for the United States and 8–24 business days for select international destinations, depending on the destination and customs.

Can I track my order?

Yes. Tracking information is provided when available once your order ships, and you can follow your shipment using the tracking details sent to you.

Will I have to pay customs or import taxes?

For international orders, your parcel may be subject to customs duties or import taxes set by your country. These are the recipient's responsibility and are not included in the product price.

My tracking hasn't updated / my order seems delayed.

Occasional delays can happen due to high demand, customs, weather, or carrier disruptions. If your parcel seems stuck or the estimated delivery period has passed, email us with your order number and we'll look into it right away.

Returns, Refunds & Exchanges

What is your return policy?

You can request a return within 30 days of delivery. Please contact us first at support@smashingfinds.com for return instructions — items should not be sent back before receiving our instructions.

Who pays for return shipping?

If you're returning an item because you changed your mind or ordered the wrong one, the return shipping cost is yours. If the item arrived damaged, defective, or incorrect, we cover the return shipping and provide the applicable return instructions.

How long do refunds take?

Once your refund is approved, we process it to your original payment method within 7 business days. The time for the funds to appear in your account depends on your bank or payment provider.

Can I exchange an item instead?

We do not accept exchanges. However, if an item arrives damaged, defective, or incorrect, we may arrange a replacement when appropriate and available, or issue a refund where applicable.

My order arrived damaged. What do I do?

We're sorry! Please email support@smashingfinds.com with your order number and a photo or short video of the issue. Once confirmed, we'll arrange an appropriate replacement or refund at no return-shipping cost to you.

Warranty & Product Care

Are your products under warranty?

We address products that arrive damaged, defective, or incorrect under our return and refund policy. Please contact us within 30 days of delivery to report an issue and request an appropriate resolution.

How do I make a warranty claim?

Email support@smashingfinds.com with your order number and a photo or video of the defect. Once confirmed, we'll arrange an appropriate replacement or refund in accordance with our policy.

Products & Compatibility

What are your products made of?

Our products are made from a variety of materials depending on the item. Please check the specifications and product descriptions on each product page for details about materials and construction.

Will the product work in my country / with my requirements?

Product compatibility varies depending on the item. Please check the specifications and relevant details on each product page, and if you're unsure about compatibility or suitability in your country, contact us before ordering — we're happy to advise.

Are accessories included?

This varies by product. Please check the product description and specifications on each product page to see which accessories or components are included with your purchase.

Still need help?

Email us at support@smashingfinds.com, Monday to Friday, 09:00 AM – 05:00 PM (EST). Please include your order number so we can help you faster. We reply within 24 hours.