FAQS

What is Smashingfinds?

Smashingfinds is an online store focused on gifts and general gift products designed to make everyday moments, celebrations, and special occasions more memorable.

We aim to offer a convenient and straightforward shopping experience, with a variety of gift ideas available through smashingfinds.com.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders, with no minimum purchase required. For international orders, any customs duties or import taxes charged by the destination country are the customer's responsibility.

How long does delivery take?

Orders are generally processed within 1–3 business days.

After processing, estimated delivery is approximately 5–15 business days within the United States, or approximately 7–21 business days for international destinations, depending on the destination and customs procedures.

Delivery times are estimates and may vary depending on the product, fulfillment location, carrier, shipping conditions, peak periods, weather, customs clearance, or other circumstances outside our reasonable control.

Tracking information will be provided when available for your shipment.

Do you ship internationally?

Yes. We ship within the United States and to select international destinations, which are displayed at checkout.

If your country is not shown at checkout, we are currently unable to ship there. International orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

What is your return policy?

If an item arrives damaged, defective, or different from what you ordered, please contact us within 15 days after delivery.

We do not accept returns or issue refunds for change of mind, personal preference, or because a customer selected the wrong size, color, model, or variant when placing an order.

If you receive a size, color, model, variant, or item different from what you ordered, this is considered an incorrect item and is covered under our 15-day policy for damaged, defective, or incorrect items.

Some approved claims may be resolved without requiring a physical return.

If a physical return is required for an approved claim, Smashingfinds will cover the return shipping cost and provide the applicable return instructions.

To report a product issue, email support@smashingfinds.com with your order number and details of the issue.

For damaged, defective, or incorrect products, we may ask you to provide clear photographs or other reasonable evidence showing the issue where applicable.

Please do not send an item back before receiving return instructions from us.

Do you charge restocking fees?

No. We do not charge a restocking or handling fee for an approved return.

If an approved claim for a damaged, defective, or incorrect item requires a physical return, Smashingfinds will cover the return shipping cost.

How long do refunds take?

Once a refund is approved, we will process it to your original payment method within 7 business days.

We will send confirmation when the refund has been issued.

After the refund has been issued, your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Can I exchange an item?

We do not accept exchanges.

If an item qualifies for a claim because it is damaged, defective, or different from what you ordered, we may provide a replacement when appropriate and available.

A replacement provided as the resolution of an approved product issue is not considered an exchange.

If a replacement cannot reasonably be provided, a refund may be issued where applicable.

What payment methods do you accept?

The payment methods currently available to you will be displayed at checkout.

Available payment methods may vary depending on the payment services supported by our store.

All payments are processed through the payment services available during checkout.

Is my personal and payment information safe?

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

Payment transactions may be processed by third-party payment service providers using their own security systems and practices.

No online transmission or storage method can be guaranteed to be completely secure. For more information about how personal information is handled, please review our Privacy Policy.

I didn't receive my order. What should I do?

Start by checking any tracking information provided for your shipment.

If the applicable estimated delivery period has passed and your package has not arrived, email support@smashingfinds.com with your order number so we can review the available shipping information.

If tracking shows “Delivered” but you cannot locate your package, first check the delivery location, household members, neighbors where appropriate, and available carrier information.

If the package is still missing, contact us promptly so we can review the available shipping information and determine the appropriate next steps.

Can I update or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at support@smashingfinds.com.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellation once an order has entered processing or fulfillment.

If the order has already been processed or shipped, the applicable conditions in our Refund Policy will apply.

Can my order arrive in more than one package?

Yes. Because we work with multiple suppliers and fulfillment partners, products from the same order may occasionally be shipped separately.

Separate shipments may have different delivery dates and tracking information.

You will not be charged additional standard shipping solely because your order is divided into multiple packages.

How can I track my order?

Tracking information is provided when available for the applicable shipment.

When tracking is available, it will generally be sent using the contact information associated with your order after shipment.

Please note that carrier systems may require some time before the first tracking update appears, and international tracking updates may be less frequent while a parcel is in transit or in customs.

What happens if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an incorrect or incomplete shipping address.

We will try to assist, but we cannot guarantee that an address can be changed after your order has entered processing or shipment.

If an order is returned or requires reshipment because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply.

Still need help?

Of course. For questions about your order, shipping, returns, refunds, replacements, cancellations, or general support, contact us at support@smashingfinds.com.

Our customer service hours are Monday–Friday, 09:00 AM – 05:00 PM ET, and our average response time is 24–48 business hours.